Getting your business defined is not just about the products and sales pipelines: you also need to define very clear processes, procedures and policies that will govern how your business is run when you are not around.
The supply chain process that follows stock items from initial order, manufacturing, packaging, delivery and returns needs to be setup, defined and different procedures and policies defined to ensure that it remains constant and in line with customers expectations and any service level agreements.
Your customers flow from initial contact to final invoicing and follow up also needs some form of definition. This allows your staff to follow these procedures without having to consult you, the boss, for each and every decision that needs to be made.
Finally your financial flows need to be defined together with all the associated paper work to ensure a correct auditable paper trail and regulations are followed.
Developing an in-house procedures manual is a tedious and often long process, but you will reap the benefits from it once done. This allows you to work on your business and then out of your business giving you time to take leave, relax and rejuvenate form the new year.
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