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5 ways to make customers eat out of your hand: Part 3
Here is part 3 of the excellent customer service skills you must have to have your clients eat out of your hand. 1. Have time management skills Managing your time properly as a customer [...]
Learn from mistakes
As Scott Berkun puts it, “It’s never easy to admit you've made a mistake, but it's a crucial step in learning, growing, and improving yourself.” So, as the year 2015 comes to an end, most [...]
How to not suck at presenting
Last night we attended the Heavy Chef session hosted by World Wide Creative. This month’s guest speaker was Richard Mulholland from Missing Link. Richard share with us How to not suck at presenting. Apart from [...]
Bruce On Business episode 7
It's the end of the year, and at this time of the year many people psychologically st themselves up to be tired and drained. it make sense because all we had to do all year [...]
5 ways to make customers eat out of your hand: Part 2
Last week we went through part one of the customer service skills that every employee or business owner must master. This is a five part series that we are going to be sharing with you [...]
5 ways to make customers eat out of your hand: Part 1
Customer satisfaction is very important in any kind of business. The success of your business depends not only on your hard work, but on the satisfaction the customers. Their satisfaction is the best indicator of [...]
Looking back to plan forward Part 4
This week we will take a short journey through a series of exercises that we use to cement the leanings from the past year and prepare for the quantum leap into 2016. The final part [...]
BOB – Episode 6
We've just come to the end of the Global Entrepreneurship Week, and its been a week of activities - talks, workshops and competitions all over the world. Cape Town had a whole host of interesting [...]