BLOG
Service Industry Performance Measurement
We continue discussing performance measurement and this week we look at service industry performance measurement. It is quite difficult to measure performance management for service industries for several reasons: · Production and consumption of the service [...]
Angela Ahrendts – Former CEO of Burberry
Angela Jean Ahrendts, DBE is an American businesswoman and the Senior Vice President of Retail at Apple Inc. She was the CEO of Burberry from 2006 to 2014. Ahrendts left Burberry to join Apple in 2014. [...]
Strategy of People and Products
The third leg of our series on Strategy is on People and Products. This follows last week’s lesson on Purpose. What strategy is required in order to leverage your Human assets within a business? It [...]
The Strategy of Purpose
What is the purpose of your business? You should at some stage compose a set of purpose statements, that when reading together, define the business’s purpose. These are some ideas to start with: 1. What [...]
Perfomance Measurement: Product & Service Quality
We continue this week with our discussion on Performance Measurement. Last week we explored some practical examples on how businesses in different sectors can measure their performance using NFPIs. This week we conclude the topic by looking [...]
Scott Cook – Founder of the Executive Committee, Intuit
This video is an extract from Khan Academy Scott Cook Founder and Chairman of the Executive Committee, Intuit. Scott Cook was born and raised in a suburb of L.A. after his parents emigrated from Wisconsin. [...]
What is the purpose of your business?
This is a question we ask many of our clients. Purpose and the related strategy seem to be more accidental than driven, by the people we chat to. So what does it mean to have [...]
How to get a Strategy for your business
To get from HERE to THERE requires a strategy. Not just a plan with a dash of hope: but a full strategy. But what is this thing called a strategy? What does it contain? What [...]