Moments of truth happen when your clients or potential clients engage with your brand or product. These moments could be either positive or negative. Knowing where they enable us to better prepare and define them to ensure a more positive experience for our customers.

In this mini-master class, we explore the sales pipeline and a number of MOT that exist within the process. Each one is independent, yet interlinked in creating a user-experience for the client.

Watch the video and then contact us for a debrief of your sales pipeline as we build different MOT into the process to improves sales and customer retention.