Missed targets, late deliverables, or stalled outcomes often point to internal processes that need attention. These might be outdated, broken, or simply not built for your organisation’s current size and complexity.

Your finances are solid, your processes are in place, but you’d like to ensure that how you work exceeds industry standards and compliance requirements. We help you position for optimal performance and prepare for future growth. We help NPOs improve how they work—so strategy and programmes can succeed.

While we engage with whatever you are struggling with, there are some organisational areas that are the responsibility of the Executive Director, that we can provide specific support in:

COMMUNITY & LEADERSHIP

Leadership can be a lonely journey, and the tone, values, and culture of your organisation flow directly from those at the helm. Prioritising self-development and cultivating a supportive community around executive leaders is essential to sustaining both personal growth and organisational success.

WE OFFER:

– REGULAR MASTERCLASS TOPICS

– LEADERSHIP COACHING

– TEAM MANAGEMENT SUPPORT

STRATEGY DEVELOPMENT

An organisation’s strategy – who they are, their DNA, what makes them unique – is the foundation of the organisation. Establishing your reason for existing, your values and culture is critical to giving direction to the rest of the organisation. It is important to know who you do (and do not) work with, what the real problem is that you are addressing and prove how your programmes meet the need. Your annual or multi-year strategic planning, focusing on the key objectives for the next period, can only flow from a crystal clear idea of who you are and who you want to become.

WE OFFER:

– A STRATEGY DEVELOPMENT PROCESS

GOVERNANCE & COMPLIANCE

Good governance balances strategy, implementation, financial oversight and risk management. A well functioning governing body who engages appropriately with all areas of their responsibility can support the organisation in reaching its’ full potential. However, a breakdown in governance can destroy even an organisation with excellent programmes. The same applies to statutory compliance. Ensuring relevant registrations are maintained is critical to sustained operations.

WE OFFER:

– BOARD TRAINING & SUPPORT

– RISK MANAGEMENT PROCESSES

– COMPLIANCE VERIFICATION ASSESSMENT

COMMUNICATION

Internal and external communication is essential to effective implementation. What you communicate, to whom, how often, in what ways all have a bearing on how effective the communication is. Establishing the purpose for your external communication, whether it is social media, newsletters, blogs or press releases, is the first step in ensuring that it is meaningful and results-driven.

WE OFFER:

– COMMUNICATIONS STRATEGY DEVELOPMENT PROCESS

– AN ASSESSMENT OF YOUR CURRENT COMMUNICATIONS

– KEY COMMUNICATION PROCESSES MAPPING & OPTIMISATION (INCLUDING TOOLS & TEMPLATES)

FUNDRAISING

An organisation’s ability to fundraise is critical to their sustainability. Based on the foundation of a clear strategy and proven programmes, organisations prioritise time spent on various fundraising initiatives based on their effectiveness. A comprehensive fundraising strategy ensures that you know what to do and just as importantly, what not to do, to raise funds.

WE OFFER:

– A FUNDRAISING DEVELOPMENT PROCESS

– KEY FUNDRAISING PROCESSES MAPPING & OPTIMISATION (INCLUDING TOOLS & TEMPLATES)

INCOME GENERATION

Good governance balances strategy, implementation, financial oversight and risk management. A well functioning governing body who engages appropriately with all areas of their responsibility can support the organisation in reaching its’ full potential. However, a breakdown in governance can destroy even an organisation with excellent programmes. The same applies to statutory compliance. Ensuring relevant registrations are maintained is critical to sustained operations.

WE OFFER:

– VIABILITY & FEASIBILITY ASSESSMENT

– BUSINESS IN A BOX PACKAGES

– BUSINESS COACHING

While we engage with whatever you are struggling with, there are some organisational areas that are the responsibility of the Finance & Operations Team, that we can provide specific support in:

COMMUNITY & LEADERSHIP

Leadership put a lot of stock in the advice and input of the finance and operations team. But who do you turn to if you don’t know the answer or you need advice on your role and function? Being part of a community of peers, who understand the nuances of the NPO sector can give you the peace of mind you need.

WE OFFER:

– WHATSAPP COMMUNITY GROUP

– REGULAR MASTERCLASS TOPICS

– LEADERSHIP COACHING

FINANCIAL MANAGEMENT

Finance is a compliance-heavy function, leading many to worry if their department is up to industry standards. Funding can sometimes even be dependent on the standard of the documented financial policies and procedures. Not to mention that others depend on the accuracy and timeliness of the financial reports for organisational and programmatic decision making. That’s a lot of pressure!

WE OFFER:

– FINANCIAL FUNCTION ASSESSMENT

– PROCUREMENT TO MANAGEMENT REPORTING PROCESS MAPPING & OPTIMISATION (INCLUDING TOOLS, TEMPLATES & AUTOMATION)

– FINANCIAL PROCEDURES MANUAL COMPILATION

– ACCOUNTING SYSTEM MIGRATION & REDESIGN

OPERATIONS

A well-structured operations function is the backbone of organisational efficiency and resilience. By streamlining procedures, integrating effective technologies, and fostering clear frameworks, operations teams can significantly reduce friction and empower staff to focus on mission delivery.

WE OFFER:

– OPERATIONS PROCEDURES MANUAL

– DEVELOPMENT OF A PROCESS MANAGEMENT FRAMEWORK

– INTEGRATION OF TECHNOLOGY & IMPROVED AUTOMATION

PEOPLE MANAGEMENT

At the heart of every organisation are its people. The collective wellbeing, motivation, and cohesion of staff are the true engines of productivity and innovation. Ensuring the right individuals are empowered in the right roles is fundamental—not only to operational success but to the cultivation of a purposeful, resilient, and inspiring workplace.

WE OFFER:

– DEVELOPMENT OF STAFF WELLBEING FRAMEWORK, POLICIES AND PRACTICES

– HUMAN RESOURCES MANUAL COMPILATION

– DEVELOPMENT OF AN ASPIRATIONAL ORGANOGRAM & CRITICAL PATH

– ROLE & FUNCTION CLARIFICATION FOR THE CURRENT ORGANOGRAM

– PERSONALITIES & TEAM DYNAMICS ASSESSMENTS

– DEVELOPMENT OF A FRAMEWORK, PROCESS MAPPING, & CREATION OF TOOLS FOR:

– RECRUITMENT PROCESS

– INDUCTION PROCESS

– PERFORMANCE MANAGEMENT PROCESS